Ability to work in variable temperatures, indoors or outside.Ability to work flexible hours including evenings, weekends and holidays.Ability to accurately read training materials, event tickets, etc.Excellent communication and problem solving skills.On the direction of management, assists guests promptly and courteously with transportation services to/from Pala Casino West Entrance/RV Resort.įollows all policies related to all vehicle inspection, cleanliness, disinfecting, well-stocked and in good working order.To assist in event preparation and provide outstanding service to guests attending concerts and other special events at Pala Casino. On the direction of management, maintains the RV Resort grounds (including sites, swimming pool area, restrooms, etc.). Proper channeling of all guests’ complaints received according to RV Resort procedures.Ĭheck all e-mail correspondence and ensure procedures for managing inquiries and requests are processed on time.Īdhere to company policies and procedures and RV Resort service standard.Ĭheck all e-mail correspondence and ensure procedures for managing inquiries and requests are processed on timeĪdhere to company policies and procedures and RV Resort service standards.Ĭonstantly be alert for new ideas and standardize procedures to improve the efficiency of Team Members.

Verify proper registration of vehicle access to RV Resort. Proper balancing of shift check-out procedures as it relates to credit card and cash sales.Ī clear understanding as it relates to all functions of the RV Resort reservation system application. Prepare “Welcome” packets for guest arrivals.

according to Pala RV Resort policies and procedures. Knowledge of RV Resort sites’ availability at all times, for future and present dates.Įffectively schedule and process reservations, confirmations, cancellations, changes, and moves, refunds, etc. Maintain a pleasant and professional attitude when processing reservations or assisting guests. Promptly answer incoming telephone calls and ensure our guests are provided with high quality and service standards at all times. Must read, write, speak and understand English.Ībility to be flexible with work schedule. Must have mathematical, analytical, and reasoning ability. Proficient in Microsoft Office (Excel, Word, and Outlook)Įxcellent phone etiquette, people, and strong communication skills. Reports directly to the RV Manager and RV Supervisor.

Ensure high standards of quality service are consistently maintained at the RV Resort. Assists RV Resort guests in all aspects of their site reservation, multiple reservations (RV Clubs), settling guest accounts, and their overall stay.

Pala casino job